Most answers
are already written.
Start below — nine times out of ten you'll fix it in two minutes without waiting on us. If you still need a human, there's one right door for each kind of question, and we've labelled every one of them.
We don't have a phone line — our number is text-only, so calling it won't reach anyone. And we don't run discovery or get-acquainted calls.
The seven things
people write in about.
Each one has a page that solves it end to end. No queue, no waiting on a reply.
Four ways in.
Each one has a job.
Using the right one is the difference between an answer today and an answer next week.
Support ticket
The main way to reach us.
- You're in a program and something needs a human
- Anything technical — login, app, dashboard, payments
- Missing report, missing assessment, kit or sample issues
Not for sales questions about which program to buy.
Answered within one business day. Tracked, so nothing gets lost.
Open a ticketText us
Best for simple, short questions.
- One quick question with a one-line answer
- "Did my kit ship?" "Which link do I use?"
- You want a fast nudge, not a thread
Not for clinical questions, records, or anything with an attachment.
Usually same day during business hours.
Text (855) 765-7114Book a call
Private Concierge only.
- You're seriously considering Private Concierge
- You want to talk through testing, family scope and pricing
- You're an existing Concierge member with a scheduled need
We do not offer discovery or get-acquainted calls. If you're comparing programs, read Compare or take the Compass first.
Dr. Nicole, Tue–Thu, Italy hours (CET). Video, not phone.
Book a Private Concierge callThe slow lane. Use a ticket instead.
- You can't log in and can't text
- Press, partnerships, affiliates, podcast
Email isn't tracked like a ticket — it's the easiest place for your question to get buried.
24–48 hours.
welcome@integrativeyou.healthTwo things we don't do.
No phone calls. (855) 765-7114 receives text messages only — dialling it reaches nobody. Everything clinical belongs in writing anyway, where you can re-read it.
No discovery or get-acquainted calls. We're not going to sell you on a call. Read the work, take the free Compass, and book only when Private Concierge is the decision on the table.
Skip the small talk.
Most people came here looking for one of these.
Write to Member Services.
If you're already a member or something is broken, a support ticket gets you a faster, tracked answer. This form is for everything else — and specific beats vague. "I have Hashimoto's, three failed protocols, and a deadline" gets a better answer than "tell me more."
Still scrolling? The herd is that way →
The black sheep already opened a ticket. Or texted. Or just hit get started.